SANDI Mobile Application
SANDI stands for Standalone Agent “No Distance” Interface, which is reflective in the way SANDI empowers call centre agents/contact centre staffs to respond to customer queries anywhere and at any time.
Multichannel Handling – Leveraging the power of VeServe Adaptors, SANDI allows agents to send and receive messages through one unified interface. Agents will no longer need to use company-provided or their own account on popular message platforms for response
Consolidated Message Data – All message records across all channels will be collectively stored within the system. Conversation Logs will also be centralized through SANDI so they are no longer dispersed and scattered throughout the devices used to respond to customers
*SANDI requires either VeServe Chatbot and/or VeServe LiveChat as it is an extension to the above two systems.