Omnichannel Solution

As customer communication becomes more diverse these days, companies can benefit greatly by establishing their own presence across multiple medium and channels. With VeServe Adaptors, we can help you expand your current engagements channels and reach your customers where they are at.

Omnichannel Solution

Omnichannel Solution

Ready-to-go adaptors for various social media channels. VeServe can help you establish customer care channels on popular messaging platforms so you can provide even more for your customers

Supported Channels – Currently supported channels include native websites, native apps, LINE, Facebook Messenger, WhatsApp, WeChat and Viber.

Unified Management and Handling – Content for each channel, with its different format and display limitation, can be managed through the same interface

Holistic View and Profiling – Customer details, publicly available on their profile, will be reflected in the chat session as initial profiling. Engagement and interaction data can also be consolidated into a single point of view

*VeServe Adaptors can be integrated with VeServe Chatbot/VeServe LiveChat