VeServe Chatbot is an easy-to-use and intuitive chatbot to act as a frontline agent for the company. Training, as well as data management has been simplified for easier maintenance.
Fast Time-to-market – New FAQs creation takes less than 1 man-day and can be done by business users themselves. Changes are immediate and can be instantly reflected the next time the same FAQ is triggered
Multimedia Response – Aside from text responses, the chatbot also support the use of images, documents, hyperlinks, options, HTML, locations as well as forms to be used as responses.
Minimized Maintenance Effort – Our friendly and easy-to-use UI allows users with little to no technical understanding of AI to be able to operate the system.
High Flexibility/Scalability – VeServe Chatbot is a locally developed solution, hence it has both flexible parameters that can be adjusted and implementation conditions that it can meet. Customizations and expansions can also be catered to comprehensively.
With our industrial knowledge and implementation experience, VeServe understands the step to take and resources needed to build a successful and high functioning chatbot.
*Can work as standalone component or in parallel with VeServe LiveChat
VeServe LiveChat is an AI powered livechat platform that offers utilities to empower call centre agents during their day-to-day operations by further enhancing and extending their abilities to engage with customers in an appropriate and adequate manner.
Intelligent Response Recommendation – Agents will be able to receive active recommendation based on the system’s understanding of the customer’s input
Canned Response – These can be instantly retrieved by agents during engagement to send as a default response or further edited to fit the current context. These responses also shared the same content supported by VeServe Chatbot
Reinforcement Learning – Each message sent and received through the platform will be logged down and stored within the system. Responses, which the agent has chosen after being recommended by the system, will also be automatically used as training data.
Queuing Control – System offers supervisors the flexibility to control the number of active sessions, agent session handling quotas and sessions that can be queued up. Supervisors can also manually takeover or end an active session.
With our extensive experience with clients in terms of customer servicing, VeServe knows just how to assist with our input and empower agents to deliver satisfactory results.
*Can work as standalone component or in parallel with VeServe Chatbot